Shipping Policy
Our top priority is providing the most excellent service with high quality customized products. At Diamondartpaintin, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential.
Do you ship worldwide ?
Yes - we ship worldwide.Except:Cuba Iran Ukraine North Korea Sudan Syria.We offer all customers free Domestic and International Shipping with tracking.- we want your experience to be as smooth and upfront - just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
USA and Canada: 7 - 14 Business days
Oceania: 7 - 21 Business days
Europe: 5 - 10 Business days
Latin America: 10 - 25 Business days
Other countries: 14 - 30 Business days
We need to take 1-3 days to process the order after you done the payment. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at contact service@diamondartpaintin.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.
Customs Tax
It is decided by the different country's policy and should be paid by buyer.
You could leave us a message about the value you want us to write when placing the order.
Usually we write the product as sample and lower value just to help you avoid the customs tax as possible as we can.
You will get the wooden puzzle as your order shows.
Contact us with questions
email：service@diamondartpaintin.com